SiTs - News

Apologies to users of the chat server we finally managed to get the upgrade completed this morning which means that the system should be more stable now.

Again we apologise for the slow response in getting this all fixed

We are extremely pleased to announce the release of the new managed client service.

This is an additional FREE….that’s right FREE…option for all those silver and gold subscribers.

This service does not apply to customers who have taken support for Windows Home Server. All Windows Home Servers are managed by the staff at SiTs and require no intervention.

To add your PC to the new managed PC client service then please download the managed client patch. You need only run this file once on each PC which is supported by the CareFree support packages. (you must run this at admin level)

http://blog.carefreesupport.co.uk/files/folders/cfsilver/default.aspx

If you can’t access this area then please let support know in the usual manner and we’ll create a subscribers account for you.

We have finally taken the plunge and all all users to subscribe to our popular support via direct debit.

We will be approaching all current customers asking them to sign up directly to the direct debit scheme.

Stafford IT Services Online Shop

At Stafford IT Services we have a new remote support utility. We are just in the process of rolling out. The first set of clients were updated this week and we will continue to push out more clients. If you are a CareFree Subscriber then you will be receiving upgrade instructions shortly.

As part of the updating process of the web site we have a brand new banner at the top of the web site which changes context depending on the site you are on. Watch out for it.

There is a brand new CareFree subscribers web site online now. It can be used as a central location for CareFree Subscribers to find tools and help guides.

This is where you find your new remote control support client

It can be found at:

http://www.carefreesupport.co.uk

We have new Google maps on the web site to help you get to a drop off point. They can be found under the FAQ section.

Check out the new chat icon on the blog pages to get direct to us at Stafford IT Services

There's a new feed available for Stafford IT Service offers. This new feed combines all the Online shop and services offers feeds into one new RSS feed.

http://feeds.feedburner.com/SITSOffers

We have implemented a new direct chat client on our web site. Look out for the

button on our site at key points on the main web site.

We are in the process of improving our helpdesk system. The new facilities are just great.

• You can now e-mail a support query in to support@carefreesupport.co.uk and you can log a new call very quickly
• You will shortly be able to access the helpdesk from your mobile phone

These are just a couple of the new features coming soon.

To access the NEW help desk use the following URL:

http://hdesk.carefreesupport.co.uk:8080/

We are launching a new help desk system which is available from the following URL:

 http://hdesk.carefreesupport.co.uk

 Please use this system for reporting problems with any of our on-line systems and products and services.

Thanks

Just to let all our customers know that if they wish a copy of Windows Vista SP1 will supply you a complementary DVD with the service pack 1.

To request your copy of the service pack leave a comment on the this blog or request it here at the online store

This is supplied under Microsoft Licensing terms and conditions and you are a CareFree Subscriber.

All at Stafford IT Services would like to wish its customers and readers a Merry Christmas and a Happy New Year.

There's a whole bunch of new RSS feeds to help you out keep up to date with what's going on in the world. They can all be found at

http://www.stafford-itservices.co.uk/rss.htm

Not only can you have the standard RSS feeds but we also support e-mail through FeedBurner.

Enjoy...